Our support covers
We only provide support via the support ticket system on our support portal, and it may take up to 24 hours to get a response (it may take up to 48 hours during weekends and public holidays).
We provide live chat support for pre-sales inquiries. Customers are not entitled to receive technical support over the live chat.
Your license entitles you to Pro version updates and technical support for the term of the license: one year for an annual license, or the lifetime of the product for a lifetime license (see the “Lifetime License” section of our Terms & Conditions). An annual license must be renewed to continue receiving support. Our paid support includes:
- Bug fixing.
- Installation support.
- Configuration support.
- Issues regarding the plugin functionality.
- Usage guidelines and suggestions.
We provide general support to our free users that includes bug fixing and installation support.
[N.B: We don’t provide any support for sites containing material that infringes copyright or promotes violence, racism, or deals with adult/porn/sexually explicit content, gambling, alcohol, music, vulgarity or illegal materials.]
Definition of Modification Support
We understand that there is a fine line between what is considered support and what is considered modification. If your request for a small modification or customization only requires a couple of lines of CSS or JS code, we may assist you. Due to the current load on our support team, we can allocate up to 30 minutes of CSS customization free of cost each year.
If your support query requires additional modification of the product, you have two options:
- You may wait for further development of the product.
- You may consider hiring our tech team.
Our support does not cover
- We do not provide support via phone call, social networks and/or any other medium except the ticketing system and live chat.
- We hold the right to refuse to provide any customization service.
- We hold the right to refuse to integrate any 3rd party services.
- We do not provide support for custom developments.
Support Language
Currently, we provide support in English only. We expect our valued customers to place a support request in clear English so that we don’t have to guess what you are expecting from us. Please be as clear as possible.
Customer’s Privacy
- We may request admin credentials for debugging purposes only. We always ask for permission before making even the slightest change.
- We never ask for site details or contact information personally or unofficially. Do not send any confidential information to a personal email; we are not accountable for any consequences.
- We do not share your site information or personal data with any third parties.
Last updated on: October 28, 2026